If a delivered makhana pouch appears damaged, record the outer parcel and the individual pouch separately. Note what you can see, copy the batch and date markings exactly, and connect your photos to the seller and order reference. This creates a clear arrival record; a visual checklist cannot certify that food is safe.
How to use the worksheet
Copy the table into your own notes or onto paper. Make one record per affected pouch, numbering them if several arrived together. This page has no upload or submission form.
Describe the pack as you found it, before changing its condition where practical. Do not pull a seal apart to investigate a gap. If you have already opened the pouch, say so and distinguish what you noticed before and afterwards. Write “not visible” or “unreadable” when appropriate, rather than filling a gap from memory.
Your arrival record
| Record | What to note | Your notes |
|---|---|---|
| Delivery and seller | Received date/time; seller or marketplace; order/invoice reference. | Received: ____ Seller/reference: ____ |
| Outer parcel | Visible dents, tears, wet patches or open areas; their location. | Observed: ____ Photo: ____ |
| Pouch identity | Pouch number; product/flavour and net quantity exactly as printed. | Pouch: ____ Printed details: ____ |
| Pouch and seal | Visible holes, splits, gaps or loose material around seams. Was it already opened when inspected? | Observed: ____ Opened before check: ____ |
| Batch marking | Copy the heading and every readable character. Photograph unclear printing. | Heading/code: ____ Photo: ____ |
| Date markings | Copy each date with its own printed heading, including any storage qualification. | Heading/date: ____ Qualification: ____ |
| Photo set | Whole parcel; pouch front/back; close-up of the issue; readable batch/date area. | Photo names: ____ Which pouch: ____ |
| Contact log | Seller contact channel; date contacted; reference and reply, if any. | Channel/date: ____ Reference/next step: ____ |
Describe the observation, not an assumed cause
“A split is visible along the pouch's left seam” is more precise than “the courier spoiled it”. An outer-carton dent and a pouch-seal gap are separate observations. Photographs can document what you saw, but they do not establish when damage occurred or who caused it.
FSSAI's April 2025 packaging consolidation addresses packaging suitability for transport, sealing and tamper protection. These are requirements for food businesses, not a home inspection method. Source: FSSAI Packaging Regulations, regulation 3(3)–(6), page 2.
Its September 2025 labelling consolidation separately covers batch identification and date marking. Preserve the printed heading with its value; do not rename every date “expiry” or calculate a missing date yourself. Source: FSSAI Labelling and Display Regulations, 5(9)–(10), page 16.
A message you can adapt
I received order [reference] on [date]. Pouch [number, product and printed weight] has [visible observation and location]. I noticed this [before/after opening]. The batch marking reads [exact text]. The attached photos show [list]. Please tell me the next steps for checking this issue and the reference for our conversation.
This is an optional writing template, not a required complaint format. Send it through the seller's official contact channel. Keep address labels and order details private rather than posting them publicly.
Keep the record with the response
If you need further consumer-grievance assistance, the Department of Consumer Affairs describes National Consumer Helpline as a pre-litigation grievance service. Its official portal provides reporting and tracking routes. Follow the current channel's instructions. This worksheet does not establish required evidence, a return deadline or a guaranteed outcome.
For checks before purchase, see how to choose makhana. For nutrition-panel questions, use the nutrition evidence guide. This arrival worksheet is general guidance: online Namaste Makhana orders are not open yet. Our launch information explains the current ordering status.